Customer Service Representative for Skincare Sale job vacancy in Dr. J SkinClinic – Jobs in California

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We got a new job details in Dr. J SkinClinic & they are Hiring Candidates for Customer Service Representative for Skincare Sale

Job Details
Company Name :
Dr. J SkinClinic
Company Location :
Cerritos, CA 90703
Job Position :
Customer Service Representative for Skincare Sale
Job Category :
Jobs in California

Job Description :
Customer Service Representative for Cosmetic
General Description
Senior customer service representatives for cosmetic support the needs of various departments with various duties to include special projects and meeting coordination. Support the office administration with trade shows, sales support and customer support activities.
Job Responsibilities

Builds and maintains business relationships with clients by providing prompt and accurate service so as to promote customer loyalty.

Mentor or give direction to junior team members and provide training on best practices

Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries.

Verify entered customer and account data by reviewing, correcting, deleting, or re-entering data

Communicate with sales regarding any issues with inventory or price

Communicating with customers via phone or email with exceptional customer service skills and solid product knowledge

Attracts potential customers by answering product and service questions and suggesting information about other cosmetic products and services

Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Work closely with the Marketing team to develop thoughtful and strategic executional plans

Monitor and report on the effectiveness of sales communications for company products/brands

Responsible for ensuring the fulfillment of cosmetic orders on a daily basis; Costco, Amazon, etc.

Manage all day to day activities within the Order Fulfillment division

In charge of private labeling and purchasing material

Assist Account Manager with invoicing, account receivables and account payables

Administer, organize and maintain project files, hard copy and electronically, of cosmetic products/brands.

Oversee the coordination of private labeling of our cosmetic products/brands.

Provide administrative support and coordination on projects as assigned

Assist the Cosmetic Sales Coordinator

Ensures performance goals are met.

Other duties and responsibilities as may be required

Required Qualifications

3 plus years of experience in skincare or cosmetic customer service.

3 plus years of cosmetic sales experience.

Sales plan, KPI, P&L and sales organizations experience.

Strong analytical, communication, verbal, written and Microsoft Suite skills.

Excellent organizational and interpersonal skills and the ability to work effectively at all levels of the organization and across other functional areas

Team player; willing to complete special assignments on call when needed

Ability to work in a frequently interrupted, short-deadline environment while giving courteous support for customer’s immediate needs

Ability to read, write, spell; compose business letters, and use common business math applications. General office and accurate data entry skills.

On Site work is required. (Residence within 20 miles)

Physical Demands

Sitting, Walking, and/or Standing
Light Weight: Lifting, Pulling, and Pushing

Near acuity (clarity of vision at 20 inches or less)

Speaking-ordinary speech

Hearing-ordinary conversation Fingering-computer keyboard

No issues for testing Cosmetic Products

Work Environment

Exposure to fluorescent lights

No extreme climate or climate variation

Job Type: Full-time
Pay: $18.00 – $23.00 per hour
Benefits:

Paid time off

Schedule:

8 hour shift
Monday to Friday

Ability to commute/relocate:

Cerritos, CA 90703: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

What is your salary expectation?
This position is on site without the ability of remote work. Can you work onsite?
Do you have at least 3 consecutive years working for an employer?

Education:

High school or equivalent (Preferred)

Experience:

skincare or cosmetic industry: 3 years (Required)
Cosmetic Sales: 3 years (Required)

Work Location: One location

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