Customer Service Representative job vacancy in Electric Cart Company – Jobs in Florida

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We got a new job details in Electric Cart Company & they are Hiring Candidates for Customer Service Representative

Job Details
Company Name :
Electric Cart Company
Company Location :
Santa Rosa Beach, FL 32459
Job Position :
Customer Service Representative
Job Category :
Jobs in Florida

Job Description :
Job purpose
This is a high paced job!
Support the Service Center and Operations Manager. Write Repair Orders and provide excellent customer service. Liaison between Service Center and Showroom staff.
The Service Writer is the point of contact for the customers in the service department. They act as a liaison between the customer and technician for service jobs. They must be knowledgeable on the products in order to properly document the repairs needed. They need to have strong analytical and customer service skills. A good Service Writer adds value by monitoring customers’ service intervals to set future appointments – adding service profitability while also prioritizing customer care
Duties and responsibilities

Answer phones
Prepare, edit and update Repair Orders
Develop customer relationships by managing service & repairs
Sell Parts to Repair Orders, complete and close out Repair Orders
Process Internal Repair Orders
Process Tech Repair Orders
Process Parts Invoices
Create Estimates
Maintain daily storage log
Maintain the new cart delivery preparedness calendar
Communicate with customers regarding repair estimates and repair status
Collect payment
Process parts orders
Receive parts/Inventory/Stock parts closet
Parts inventory management, Special Orders and Purchase Orders
Schedule pickups/deliveries of carts for service
Prepare Return Merchandise Authorization and Warranty Claims
Assist with inventory
Communicate with showroom, management, technicians, vendors and customers

Qualifications
Must possess a minimum of a high school diploma as well as comparable work experience.
Must be computer literate with the ability to learn other programs and systems required to perform job functions.
Integrity, resourcefulness, problem-solving, creativity, organizational skills, multi-tasker, work well under pressure while prioritizing and managing time.
Physical requirements
Must be physically fit and able to lift 40 pounds. Lifting, bending & stooping required.
Working conditions
Casual work environment. Attire is casual with an emphasis on neatness.
Monday-Friday 8-5

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