Customer Service Representative job vacancy in ZURU – Jobs in California

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We got a new job details in ZURU & they are Hiring Candidates for Customer Service Representative

Job Details
Company Name :
Company Location :
Los Angeles, CA
Job Position :
Customer Service Representative
Job Category :
Jobs in California

Job Description :
ZURU Edge is now on the look out for a Customer Service Representative who will focus on providing the correct resolutions for both customers and the business.
On a mission to build the brands of tomorrow, ZURU Edge is here to change everything you thought you knew about fast moving consumer goods. Making a huge impact with new generation brands like MONDAY Haircare, Rascal + Friends nappies, Dose & Co ingestible beauty, NOOD pet food and more, ZURU Edge is creating a new status quo—and we’re looking for the best of the best to join us as we design the new global norm.
As a Customer Service Representative you will handle customer relationships and assist with their individual service needs whilst delivering best-in-class customer service. You will be an important contributor within ZURU EDGE, collaborating with other team members across the business, operations, and supply chain functions in the US, China and New Zealand.ROLE AND CORE RESPONSIBILITIES:

Order Fulfillment: Creation to completion
Customer Replenishment Coordination
Set up and maintain Customer Account Information
Delivery Enquiries and Customer Claims, inform Sales of delivery delays
Liaise with 3PL: delivery, short-pick, claim
Sales Support: Sales Quotation, Samples
Invoicing: ensure order payment is complete and correct
Prepare product and service report to management
Build a robust relationship with 3PL and customers to enable quality services
Develop and implement improvements to existing operational procedures in order to maximize efficiency and customer service experience


At least 2 years’ experience in a customer service position
Excellent written and verbal communication skills
High attention to details, strong conflict management
Good/Excellent computer skills
Effective time management skills and the ability to balance multiple deadlines in a fast-paced environment and apply initiative and proactivity


The first two months onboarding are heavily reliant on time with the New Zealand and China teams so expected hours will be Noon-9PM PT.
This role requires 1-2 days per week onsite at 3PL facility in Carson, CA.
This is otherwise a Full-Time position based in the LA office (El Segundo).

ZURU is a disruptive and award-winning company that designs, develops, manufactures and markets innovative toys. Inspired by kids and imaginative play, ZURU is one of the fastest-growing toy companies and is known for its agility, creativity, and new-age manufacturing techniques. The company now has 18 offices globally, with a team of young and incredibly driven individuals based in the Auckland office in New Zealand. On the back of this success, ZURU has since started leveraging its core competencies in innovation and speed to market manufacturing in the Consumer-Packaged-Goods (CPG) space. This has led to the establishment of ZURU Edge, with our mission being to create purpose-driven brands that are relevant to the new millennial and generation Z customers, using highly targeted social & digital advertising with big data.
Job Type: Full-time

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