Global Security Customer Service & Safety Specialist job vacancy in Apple – Jobs in California

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We got a new job details in Apple & they are Hiring Candidates for Global Security Customer Service & Safety Specialist

Job Details
Company Name :
Apple
Company Location :
Cupertino, CA
Job Position :
Global Security Customer Service & Safety Specialist
Job Category :
Jobs in California

Job Description :
Summary

Posted: Mar 11, 2022

Role Number:
200276482

Imagine what you could do here. At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish. Do you have an interest in protecting Apple employees, customers and its properties? Apple’s Global Security Operations team is seeking outstanding customer service and self-motivated people to work as Customer Service and Safety (CSS) Specialists. CSS Specialists provide 24/7/365 security coverage and support to employees, customers, and properties throughout the Santa Clara Valley. The ideal Specialist will have an extraordinary work ethic, a willingness to hold others and themselves accountable, a desire to be part of a growing team and connect with a diverse group of individuals! While a security background is helpful, we will strongly consider individuals from any other professions.

Key Qualifications

Customer Service experience is preferred
Flexibility to work various shifts in a 24/7/365 operation and ability to work overtime when needed
Must be able to possess and maintain BSIS PSO License (training will be provided)
Dependable, reliable, hardworking and has a drive for results
Ability to work with a sense of purpose and exercise good judgment, even in stressful situations
Thrives on a team where expertise is shared and feedback is welcomed
This is a physical job that requires Specialists to work in a number of different environments and terrains as well as frequent travel between Apple buildings and/or campuses.

Description

The ideal person must possess strong critical thinking skills and the ability to build trust-based relationships with key partners inside and outside of Global Security. The responsibilities include but are not limited to: Assist with questions, directions, and general inquiries from employees or visitors Provide visible patrol presence ensuring safety to employees, customers, visitors, and Apple properties Respond to medical emergencies and provide basic first aid, CPR, and AED as certified Conduct exterior door checks to ensure doors are secure and functioning properly Conduct exterior building checks for glass breaks, maintenance issues or hazards Ensure that all necessary equipment (including radios, bikes, and vehicles) and accessories are in operating condition. This requires regular inspection of equipment to ensure serviceability. Work with Apple employees at special events, such as product launches, shareholder meetings, communications meetings, and other events that require safety and security support Participate in daily briefings to receive updated information in preparation of shift Communicate effectively with all levels of management Physical and Environmental Factors – Individuals in this role need to be able to: Successfully complete required onboarding training, including CPR, AED (Automated External Defibrillator) use, vehicle training, [other] Operate a variety of equipment and tools, including driving vehicles, operating bikes or other alternative methods of travel (if adopted), and using telephones, security systems, computer or workstation keyboards, and hand-held equipment (such as a radio, iPad, cell phone, etc.) Perform repetitive actions such as standing at a static post, getting in and out of a vehicle, using hand-held radio equipment and flashlight, writing/typing reports, and carrying safety equipment including cones, medical bags, etc. Operate vehicle, bike, or alternative methods of travel in a safe and prudent manner In addition, you will be exposed to the following environments while performing their duties: Exposure to computer screens Temperature controlled environment while indoors Inclement weather to include heat/cold, rain and wind (both while driving and outside of a vehicle) Possibility of personal danger, including armed and/or dangerous people, fire and medical situations, and other hazards associated with natural and man-made disasters

Education & Experience

High School diploma (or GED) required. College or equivalent professional experience preferred

Additional Requirements

Possess/maintain a valid California driver’s license, a clean driving record for the last three years, and maintain driving privileges per Apple policy
Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

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