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We got a new job details in Family Care Partners of Northeast Florida, LLC & they are Hiring Candidates for Helpdesk Technician
Company Name : Family Care Partners of Northeast Florida, LLC
Company Location : Jacksonville, FL
Job Position : Helpdesk Technician
Job Category : Jobs in Florida
Job Description :
Family Care Partners of Northeast Florida, LLC
About Family Care Partners
Family Care Partners is recognized locally as the leader in providing high quality, cost effective Family Care in Jacksonville. With 4 clinics and 2 ERgent Cares Family Care Partners is dedicated to our mission of providing our patients with the highest quality of medical care in a friendly, compassionate manner using the latest technology and medical resources available.
Care is our Middle Name and at the heart of our organization is the strong desire to help our patients get access to healthcare. Family Care Partners takes a team-based approach to providing outstanding patient care. Our team builds individual relationships with our patients to ensure they are happy with their healthcare experience. Our care teams are responsible for delivering excellent, high-touch assistance to our patients every day.
As an IT Helpdesk Technician, duties include answering queries on basic technical issues and offering advice to solve them. It is also required to be customer-oriented and patient to deal with difficult customers with time sensitive situations.
The goal is to create value for clients that will help preserve the company’s reputation and business.
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution within a ticketing software.
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Onboarding and offboarding employee accounts
Proven experience as a help desk technician
Tech savvy with working knowledge of remote support, basic networking and hardware issues
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues over phone or email.
Excellent communication skills
Customer-oriented and cool-tempered
Experience with Active Directory
BSc/BA in IT, Computer Science or relevant field OR equal experience (CompTIA A+ is preferred)
Healthcare work environment experience is preferred (HIPPA, Electronic healthcare software, Interfaces)
Nextgen EHR or other EMR knowledge is a huge plus, but not required.
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