Jr. Customer Support Specialist, (Bilingual, Portuguese) job vacancy in TeamViewer – Jobs in Florida

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We got a new job details in TeamViewer & they are Hiring Candidates for Jr. Customer Support Specialist, (Bilingual, Portuguese)

Job Details
Company Name :
TeamViewer
Company Location :
Clearwater, FL
Job Position :
Jr. Customer Support Specialist, (Bilingual, Portuguese)
Job Category :
Jobs in Florida

Job Description :
Company Description
TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind – from laptops and mobile phones to industrial machines and robots. TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things or Artificial Intelligence. Since the company’s foundation in 2005, TeamViewer’s software has been installed on more than 2.2 billion devices around the world. The company is headquartered in Goppingen, Germany, and employs more than 1350 people globally.

Job Description
Come join TeamViewer US, as a Jr. Customer Support Specialist supporting clients within the Americas with their technical issues. This is a great opportunity to work closely with all members of the Customer Support team to deliver a best-in-class experience for our existing and potential customers.
What You’ll Do:

Promote and maintain a high quality, professional, service-oriented company image through outstanding delivery of customer satisfaction objectives
Answer user questions in the area of setup, product functionality and other topics (i.e. administrative questions following their purchase via phone and email)
Conduct online demonstrations to explain software functionalities to existing customers as needed
Provide Tier 1 Technical Support for customer inquiries about TeamViewer software
Determine potential for sales opportunities and forward sales leads to the responsible teams
Make customer satisfaction calls and participate in surveying customers to further improve service delivery
Follow up on outstanding service issues to ensure customer success

Qualifications

High School diploma or GED required
1+ years of directly related experience in a high-volume call center environment, customer care role preferred
Excellent oral and written fluency in English and Portuguese required
Advanced knowledge of Windows® operating systems required
Intermediate knowledge of MS Office software required
High level of IT and technical knowledge with interest in the IT field

Additional Information

It’s all about the team: become part of a community that values respect, support and open feedback.
Our teams collaborate and work with each other towards a common goal.
We truly live and celebrate our cultural diversity: our colleagues come from more than 70 countries and speak more than 40 languages.
We offer career development and a top tier benefits plan including medical, dental, vision, and 401k match.
We offer flexible work arrangements and hybrid remote options.
We offer perks like free snacks, company celebrations, team events, health & wellness activities.

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