Office Manager job vacancy in Refresh Mental Health – Jobs in California

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We got a new job details in Refresh Mental Health & they are Hiring Candidates for Office Manager

Job Details
Company Name :
Refresh Mental Health
Company Location :
Malibu, CA 90263
Job Position :
Office Manager
Job Category :
Jobs in California

Job Description :
Administrative Team Member —in Malibu, California
We don’t just have a mission statement…we have a mission.
At Serenity Trauma Center our commitment to optimal mental health and steadfast support isn’t just for our clients, it extends to every member of our team.
Serenity Trauma Center realizes the strength of our practice is our exceptional staff. We support our clinicians in building a thriving and profitable caseload upon a culture of values of innovation, professionalism, and healthy work/life balance. We are currently seeking an Office Manager for a full-time position in our Malibu, California location.
Basic Function of the Role: to coordinate operations of the administrative office, to train and lead compliance and Joint Commission service meetings with staff, to oversee client records monitoring, to oversee personnel credentialing and HR duties, responsible for Quality Assurance Officer Duties and coordinate financial systems.
Job Duties and Responsibilities:

Take incoming sales/admissions/program assessment and pricing calls offered by Serenity from potential clients and be able to explain the differences between PHP, IOP, and OP programs

Know all therapists and Serenity service providers. Keep all contact and HR information current.

Open office daily

Greet clients

Keep office tidy

Keep Kitchen clean and organized/all staff and safety requirements updated

Check daily for any mail and sort bills/insurance docs to scan to vendors, finance team, and project manager.

Sets up financial file upon intake for all clients.

Verification of insurance benefits.

Coordinate ledger (including posting payments and determining discrepancies) for billing and forward to accountant.

Oversees receivables, including follow-up for insurance claims and private pay receivables.

Oversees preparation of marketing packets.

Coordination of managed care contacts.

Oversees petty cash.

Oversees purchases and inventory for clients and office.

Supervises/directs front office staff.

Oversees client records (quantitative audits, storage, organization and reports findings to Committee of the Whole).

Oversees personnel files.

Oversees credentialing process and files.

Oversees contracts with outside agencies and consulting professionals.

Financial admission papers with clients.

Other duties as assigned by CEO.

Conducts In-Service and Compliance meetings for staff.

Oversees all Quality Assurance duties as the CEO’s appointed Quality Assurance Officer.

Assists with interviews, scheduling, marketing, outreach, reviews, outcomes and any other area where assistance is needed.


Bachelor’s in psychology, business, or a related field preferred
Minimum of two years financial and clinical experience
Prefer to have experience working in a residential or outpatient treatment center or medical facility
Prefer clinical experience, legal experience, or operations experience
Experience using G-Suite, Office 365, etc,
Demonstrated history of professional growth and development
Self-motivated and able to build rapport with clients in a mental wellness setting

Beneficial Skills & Experience:
COMPUTER SKILLS: ability to keep up the Drop Box folders with all information and skills in following areas: QuickBooks, Excel, Word, Web skills to make changes to the company web site to keep it current, Mac Gmail/google/google calendar
SCHEDULING: assist with back up support to team scheduler and office manager will know availability of therapists and systems of protocol with cancelation policy and approved with management.
FILING, RECORDS, AND BILLING: maintain all HR files to be current in regard to certifications and medical clearances. Policy updates, monthly DHCS regulation requirements, and stay orderly and current all areas. Ability to work with and be a bookkeeper for weekly billing for clients, process refund amounts to clients after Insurance company made payments, supply billing amounts for each client. Insurance verification and weekly reporting.
JOINT COMMISSION: maintain office for current JCAHO standards according to the Joint Commission Policy & Procedure Binder. Continue monthly follow-ups on the portal for updates to policies. When there are updates, update the policy and add it to the policy binder and email to all staff as an in-service training with signatures of all staff as soon as possible.
EMR: ability and experience with Electronic Medical Record and be able to train staff on the EMR system for client notes and client files and be able to explain to new therapists how to navigate all pertinent functions for their position. Enter client info, upload, and label all client documents to the correct file

Continuing education workshops and growing organization
We promote collaboration and communication amongst our collegial team
Collaboration with some of the brightest minds in Psychiatry in the Refresh Mental Health Network
Health/Dental/Vision/401k with employer contribution & additional elective insurances
Paid time off

About Serenity an award-winning mental health treatment center located in Southern California. We are seeking an outstanding individual as an Office Manager to work in person. Schedule would be full time in picturesque Malibu, CA overlooking the Pacific Ocean.
Serenity Trauma Healing Center offers intensive outpatient treatment, a custom day treatment program and other customized integrative psychological services. Our mission is to help adolescents and adults (ages 15 and older) who are suffering, due to trauma, to re-establish a sense of safety and connectedness in the world by providing multidisciplinary therapeutic services. We offer schedule flexibility, administrative support, and a collegial work environment that cultivates open collaboration and professional growth.
Serenity is a proud member of the Refresh Mental Health network. Refresh provides outstanding operational support, infrastructure, and resources to allow clinicians to focus on what they do best — providing exemplary care to clients. This partnership allows us to offer additional resources and operational support while maintaining our local identity and leadership.
Serenity Trauma Healing Center is an Equal Opportunity Employer that values a diverse workplace. We are committed to building a team that is inclusive of all people, including those of LGBTQQIA+ communities, members of all ethnic groups, people with disabilities and medical conditions, foreign-born residents, and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Refresh is also committed to compliance with all fair employment practices regarding citizenship and immigration.

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