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We got a new job details in Visa & they are Hiring Candidates for Professional Services Implementation Manager
Company Name : Visa
Company Location : Austin, TX
Job Position : Professional Services Implementation Manager
Job Category : Jobs in Texas
Job Description :
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.
Join Visa: A Network Working for Everyone.
As a member of the Implementation Management team, you will be supporting our strategic partners/clients, you will have a significant role in ensuring they are effective resellers of Cybersource’s capabilities and white label services.
You will have responsibility for managing clients’/partners’ implementations. You will coordinate with internal and external Project Managers, Users, Development teams, and support staff to ensure implementations run smoothly and on-time. You will manage the integrated testing between the partners/clients, Cybersource, VISA, and any supporting 3rd party vendors. You will work with our partners/clients to adapt our current release management processes to best deliver on the functionality that we are providing them.
You will work with development and IT support teams to ensure testing environments set-up and maintained to meet all project deliverables. You will provide post-implementation support on the features that were delivered to our clients.
You will assist our clients with migrating their customers to our white-labeled platforms.
You may be creating and delivering key training to our partners/clients to help them be successful resellers of our white-labeled products.
You will assist in managing partner/client certifications. You will act as a Hub for internal cross-functional teams that, together, are responsible for delivering on our partner/client solutions. You will work with our internal teams to ensure our partners/clients are receiving the support they require.
Success in this role requires expertise in delivering and managing complex system implementations, including issue support and resolution and managing UAT. You will need strong oral and written communication abilities, a high level of attention to detail, and strong relationship management skills. Occasional travel to client locations may be required.
Implementations – Work with our partners/clients to implement our Cybersource capabilities and white label services
Testing – Manage integrated testing by ensuring that all features that are being delivered have been properly tested, all parties are lined-up to test, test scripts have been shared and evaluated, acceptance criteria is known and agreed upon, and actual testing is actively managed and issues are resolved. Work with development and IT support to ensure testing environments are set-up and ready for testing. Perform hands-on system testing and create test scripts.
Support – Ensure issues are resolved, both during implementations and as daily B.A.U. You will not manage the support team, but you will be responsible for making sure our partners/clients are having their issues resolved in an effective and timely fashion.
Release Management – Coordinate and help manage the release process with internal and external parties for all system features and enhancements
Training – Help deliver the training that will ensure our partners/clients can be effective resellers of our capabilities and white label services. Help create and organizing training plans and programs
Reporting – Provide analysis to measure and track the effectiveness of our implementations, testing, support, training, and release management. Make recommendations for improvements and execute on those recommendations.
Other – Deliver on partner/client certifications
Other – Act as the internal Hub for cross-functional teams to share information and work together to deliver on partner/client expectation.
Other – Become an expert on Cybersource systems so that you can effectively test them and train others to use them
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.
2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA)
3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
Experience in managing system implementations, preferably financial systems
E3+ years payment industry domain expertise
Experience with software development testing, issues identification, and resolution
Experience in SDLC processes and tools (JIRA, Rally, Wikis, etc.)
Experience using Postman or other API platforms
Experience with REST processing language
Extensive experience performing hands-on system testing
Ability to learn new systems with minimal training
Experience working with cross functional teams that delivered on system requirements, design, development, implementations, testing, training, and support.
Experience with delivering training
Bachelor’s degree in Business, Computer Science, or similar bachelor’s degree
Ability to manage multiple work streams simultaneously
Experience providing direct customer support
Ability to manage customer expectations and negotiate and influence internal and external stakeholders
Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
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