Program Manager, Enterprise Records job vacancy in Sacramento Municipal Utility District – Jobs in California

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Job Details
Company Name :
Sacramento Municipal Utility District
Company Location :
Sacramento, CA
Job Position :
Program Manager, Enterprise Records
Job Category :
Jobs in California

Job Description :
Legal & Government Affairs


SMUD is seeking an innovative leader to provide vision and expertise to support its developing records and information management program.

This position involves interacting with numerous business units to solve problems, integrating information management practices across numerous and expanding platforms, and preparing our workforce to become proficient records managers, all within a complex regulatory environment.


Responsible for planning, coordinating, implementing and managing the SMUD’s records and information management program and records and information policy implementation; provide for the identification, creation, use, protection, storage, retention and final disposition of SMUD’s information assets to ensure they are available when and where needed in compliance with laws, regulations, policies and operational needs.

Nature & Scope:
Serves as a technical and/or functional expert or consultant providing expertise and/or direction in one or more areas of a professional discipline and assumes responsibility for resolving complex problems; serves in a supervisory role responsible for planning, coordinating, prioritizing, monitoring and evaluating the work results in assigned area and in selecting, training, motivating, evaluating and developing lower-level personnel.

Position Type

Regular – Full Time

No. of Openings


Pay Scale Group


Base Salary Annual Low


Base Salary Annual High


Selection Process

Initial Review, Qualifications Interview, Follow-Up Interview, Reference Check, Background Check

Major Duties & Responsibilities

Records Program Development

Formulate, recommend & implement the strategies, objectives, policies, procedures, practices, methods, controls and tools which comprise a comprehensive, enterprise-wide records and information management program to ensure consistent and compliant records and information management. Develop and execute strategies for integrating records and information management program appropriately within business units, technology projects and other SMUD initiatives. Monitor and evaluate information governance trends and issues for impact to SMUD’s records and information program and technology initiatives and facilitate necessary changes. Develop & implement enterprise policies and procedures. Evaluate risks to information assets and identify mitigation strategies. Develop and maintain retention guidelines that address legal, fiscal, regulatory and administrative requirements. Develop and implement assessment initiatives and tools to monitor compliance and ensure program integrity and quality. Plan and oversee the development and execution of records and information program tools including discovery interviews, inventories, retention schedules, classification and taxonomy schemes, physical and electronic repositories, search and retrieval technologies, assessment and surveillance monitoring and reporting, training, communication and use of external service providers.

Records Program Administration

Monitor and oversee activities and practices across the enterprise for the creation, maintenance, protection, storage, retrieval, retention and disposition of SMUD information assets to ensure compliance. Plan, coordinate, prioritize, monitor and guide work activities of enterprise records and information analysts and other SMUD staff and contractors. Manage small to medium projects to implement program elements. Oversee internal and external providers of records and information management services related to physical and electronic imaging, indexing, storage, retrieval and destruction. Investigate, evaluate, recommend and implement solutions for complex information asset issues and concerns. Collaborate and communicate with business units, analyze performance indicators, present records and information program information to a variety of audiences and prepare reports for management and stakeholders.


Collaborate with project teams to ensure technology applications and architecture incorporate records and information program elements appropriate for the information assets supported by the technology. Coordinate with Information Technology to ensure the accurate design, configuration, operation and maintenance of technology systems directly supporting the records and information program. Monitor and analyze the future direction of technology externally and internally and identify opportunities and issues. Consult with Legal, IT and other business functions regarding strategic use of information technology to achieve records and information management goals and objectives. Partner with IT to ensure technology implementations meet/support the objectives of the Records and Information Program and provide recommendations for improvements.

As well as other duties as outlined in the full official description available here.

Minimum Qualifications

Education: Bachelor of Arts or Science in Records Management, Business, Information Technology or related field or equivalent experience.
If no degree, eleven (11) years of experience is required.

Experience: Seven or more (7+) years of progressively responsible relevant work experience in management of records and information programs including the development and implementation of an enterprise-wide records and information management program or retention schedule development or records and information analysis or research and disposition or evaluating, designing and implementing records and information management technologies. Three or more (3+) years of lead/supervisory experience.

Knowledge Of: Federal and state laws and regulations and records and information professional standards related to management of information assets; elements, services, and activities of an enterprise-wide records and information management program; specialized methods for managing information assets including policies, procedures, principles, standards, and tools; best practices for the creation, identification, inventory, classification, organization, storage, protection, retrieval, retention and disposition of all types of recorded business information; technologies to manage electronic records and information including imaging, digitization and content management systems and equipment, storage technologies, preservation formats and databases; industry trends related to information governance, records and information management and related technologies; lines of business and associated business processes, operational needs, record types and metadata; techniques and methods for business systems; concepts of records and information management technology implementation strategies; concepts of the system development lifecycle; report design, data maintenance and retrieval; industry trends related to business and information technology; procedures and practices for monitoring and managing projects, personnel and contractors; concepts and principles related to change management and problem resolution

Skill To: Effectively plan, develop & implement a comprehensive enterprise-wide program with broad scope & high degree of complexity; partner with management to establish SMUD records and information management goals and objectives; directly and indirectly manage a variety of records and information management activities and functions. Build & sustain relationships by working collaboratively with others; explain controversial policies and activities; persuasively present ideas to influence and gain commitment; facilitate consensus across the enterprise from user to management levels. Analyze, interpret and apply a wide variety of complex federal, state, local and industry laws, regulations, codes, standards and policies; learn & understand business processes of a variety of lines of business and apply records and information management principles to identify and address issues and opportunities. Understand a broad variety of technology solutions, applications, architecture and systems, identify impacted information assets and apply records and information management principles. Analyze complex issues, business processes and technology, evaluate alternatives and implement practical solutions that align with policy. Plan, organize, manage, direct, and control the work of others; present ideas effectively, orally & in writing; prepare & deliver reports, presentations, training and communications to a wide variety of audiences both internal and external; plan, organize, coordinate, prioritize and schedule projects; monitor and apply new technology, tools, methods and trends that support records and information management. Communicate effectively orally and in writing internally/externally

Desirable Qualifications

Desirable Experience:

Records and Information Management experience in the electric and/or gas utility industry.

Desirable Education/Certifications:

Master of Arts or Bachelor of Science in Business Administration, Records and Information Management, or related field
Certified Records Manager (CRM)
Certified Information Professional (CIP)
Information Governance Professional (IGP)

Physical Requirements

Applicants must be able to perform the essential job functions with or without a reasonable accommodation.

The health and wellbeing of our employees and our community is our top priority. SMUD follows CDC guidance and adheres to all local, county and state orders. To this end, if you are scheduled to come on a SMUD campus, you will need to monitor your health (ensuring your temperature is below 100.4° and you’re free of COVID-19 symptoms), wear a face covering, and adhere to social distancing guidelines.

Job Code


Additional Posting Info for Candidate

Sacramento Municipal Utility District (SMUD) – Who We Are

As the nation’s sixth-largest community-owned electric service provider, we’re proud of our reputation as one of the best places to work in Sacramento. Our employees tell us in our engagement surveys they’re “Happy, satisfied and engaged” which helps create a workplace that best serves our customers.

Sacramento was named as the 2nd happiest place to work in America by Forbes Magazine. Lake Tahoe, San Francisco and the world-renowned Napa Valley are within easy driving distance of our locations.

California Equal Pay Act

Diversity, equity and inclusion (DE&I) are a part of who we are and how we do things. Supporting efforts that promote pay equality is part of that. Salary placement for the selected candidate will be determined in alignment with the California Equal Pay Act or the applicable MOU. Determination for salary placement of internal candidates will be made without respect to current classification or compensation, and will be based upon the candidate’s qualifications as compared to those performing substantially similar work. In the event there is a guaranteed pay progression outlined in an applicable MOU, the MOU takes precedence.

Our Commitment to Diversity & Inclusion

SMUD respects, values and celebrates the unique attributes, characteristics and perspectives that make each person who they are. Diversity and inclusion are guiding principles to deliver a culture that reflects the broader values of the community and our customers. Our Board’s policy for Employee Relation sets our commitment to developing and maintaining a high quality, inclusive workplace that engages and inspires employees to commit to SMUD’s purpose, vision and values.

Why Sacramento, California?

The capitol of California, Sacramento is the state’s sixth-largest city, and the 35th largest in the U.S. Local universities include California State University, University of the Pacific’s McGeorge School of Law, and the University of California, Davis and several competitive community colleges. The UC Davis Medical Center, a world-renowned research hospital, is one of more than a dozen hospitals and shared services centers in the Sacramento region. Part of the agriculturally-rich Central Valley, Sacramento is at the forefront of the farm-to-fork food movement. Northern California is home to some of the country’s top technology companies, including Google and LinkedIn, and a multitude of startups in many industries. Sacramento is home to the NBA Kings, the River Cats (AAA baseball), the Republic FC (soccer) and the San Francisco Giants, NBA Warriors and NFL 49er’s aren’t far away. Sacramento offers an affluent liberal arts community with Broadway, Mondavi Center, Crocker Museum and summer musical theater to name a few.

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