Service Desk Dispatcher job vacancy in Telephony Partners LLC – Jobs in Florida

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We got a new job details in Telephony Partners LLC & they are Hiring Candidates for Service Desk Dispatcher

Job Details
Company Name :
Telephony Partners LLC
Company Location :
Tampa, FL 33607
Job Position :
Service Desk Dispatcher
Job Category :
Jobs in Florida

Job Description :
Service Desk Dispatcher
Full-time, hourly?office position located in Tampa Bay, Westshore area.

Are you a hard-working, diligent person?
Are you determined and persistent in making sure tasks are correct and complete?

Do you like to support co-workers and clients?
Are you interested in technology?
Are you looking for an opportunity to make a real impact on an organization?

If this sounds like you, and if you have experience as a service desk technician, this position at Acuity allows you to be part of a dynamic team focused on the company’s growth.
Acuity Technologies provides communications services to business clients across the US and Canada. These services include voice-over IP and management of mobile technologies, and although we’re a small team, we’re trusted by some of the biggest companies in the US.
We’re based in Tampa and have been in business for 20 years. Our growth has resulted from the efforts of a diverse team of people focused on innovation and professionalism. If you take pride in being innovative, delivering excellent results to great clients, and contributing to the energy of a growing team, we want to meet you!
We know it’s essential for our team to feel rewarded, so we’ve ensured that our team enjoys substantial benefits. In addition to health insurance, paid time off, and a generous retirement package, you’ll also have access to a hybrid work-from-home program. We’re also a pet-friendly office with four types of gourmet coffee and available access to a private gym.
The Service Desk Dispatcher is responsible operating the ticketing system within the Connectwise application for the team, communicating ticket status information to the support staff and miscellaneous tasks as assigned by the Service Desk Manager.?
Specific responsibilities include:

Processing tickets with information and pushing tickets to the appropriate team’s queue
Fielding inbound calls for support requests
Conducting new ticket creation or updating existing requests

Maintain contracted SLAs while providing exceptional customer service
Ability to work in multiple systems simultaneously
Independent problem solving

?Skills we’re looking for:

Ability to pivot in a high-stress environment

High focus on attention to detail and accurate information
Professional written and spoken communication skills
Ability to relay information in a fast-paced environment
Bilingual with Spanish
Pleasant, professional demeanor and a strong work ethic

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