VCA Urgent Care-Care Concierge job vacancy in VCA Animal Hospitals – Jobs in California

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We got a new job details in VCA Animal Hospitals & they are Hiring Candidates for VCA Urgent Care-Care Concierge

Job Details
Company Name :
VCA Animal Hospitals
Company Location :
Los Angeles, CA 90066
Job Position :
VCA Urgent Care-Care Concierge
Job Category :
Jobs in California

Job Description :
Veterinary Care Concierge
Do you love pets? Are you enthusiastic about delivering an amazing pet care experience? We are searching for a friendly, outgoing, and caring professional who is ready to help transform how we care for patients (aka pets) and clients (aka pet owners). We want to meet motivated professionals who pride themselves on providing quality and heartfelt care.
At VCA Animal Hospitals Urgent Care, we strive to deliver a seamless digital and in-hospital experience by leveraging our client-facing mobile app, digital communication tools and proprietary practice management software to raise the bar for pet care. The Care Concierge will use these tools and their interpersonal skills to provide an unmatched experience for our clients from pre-visit prep to hospital visits to post visit follow up. This role will also assist veterinarians by capturing medical notes during the patient examination and create treatment plans to review with clients.
This is an important role in our hospital that requires excellent client service skills, strong multitasking skills, superior listening skills, capability to learn medical terminology, and the ability to quickly capture accurate medical records in a fast-paced healthcare environment.
What You’ll Do

Greet clients at their appointment time and bring them into the exam room
Assist veterinarians by entering electronic medical records in real-time during the patient exam
Create, present, and explain treatment plans per the veterinarian’s recommendations

Coordinate treatments with the veterinary technician team
Review discharge instructions including medications with clients
Checkout and collect payment in the exam room

Qualifications

Friendly, outgoing, and persuasive personality
Minimum 2 years’ experience in hospitality, healthcare, or related industry
Amazing client service skills
Excellent written and verbal communication skills
Capable of listening to client concerns with desire to help solve their issues
Action oriented, independent, self-starter, but also a strong team player
Comfortable working in a fast-paced healthcare environment
Strong computer and technology skills
Exceptional listening and transcription skills
Capable of learning medical terminology
Ability to type 60wpm
Comfortable around animals
Willingness to assist with animal restraint, if needed

As a member of the VCA family, eligible full-time employees will be rewarded with a competitive compensation and a comprehensive benefits package, including:

Health & Wellness

Innovative associate health and wellbeing department (Headspace app subscriptions, Vault financial wellness tool, and access to additional mental health resources)
401k retirement savings plan with company match
Health/dental/vision insurance, infertility benefits, gender affirmation services
Paid parental, vacation and sick leave

Additional Benefits

Up to 100% Pet Care Discount for your own pets
100% paid life insurance
100% paid short-term disability insurance

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